About your order
I want to know the target area for ordering.
This site accepts orders from 28 countries and regions around the world.
If you live in Japan, please place your order from the <domestic site> .
To see which countries/regions you're eligible for or to view product prices in your chosen currency, follow these steps:
Mobile browser:
Tap the Currency dropdown in the header menu.
Desktop browser:
Click on the Currency dropdown in the header menu.
*If the currency of the target country cannot be displayed, it will be treated as Japanese Yen (JPY ¥).
I want to know the payment method
You can choose from the following payment methods.
Credit card/Apple Pay/Google Pay/Shop Pay/AmazonPay
For details on each payment method, see > Payment Methods
If the user is a minor, please use the site with the consent of a legal representative.
I did not receive an order confirmation email
Emails may not arrive due to the following reasons.
Your registered email address is incorrectly sorted as spam by your email software or provider. Your inbox is full. If you are receiving the email from a mobile email address, please contact us from our domain 'fundodai. Please review your reception settings so that you can receive emails from ``.jp''.
I want to cancel my order
You can cancel your order before the product is shipped.
Please contact us with your order number and orderer's name.
*Cancellations may not be possible depending on the progress of the shipping process.
We cannot accept cancellations after the product has been shipped and the shipping completion email has been sent.
I want to order by phone
Orders cannot be placed by phone. Please order from our online shop.
I want you to wrap it
Currently, wrapping of regular products is not available.
I would like additional orders to be shipped together.
Due to product arrangement and management system issues, we are unable to combine multiple orders.
Payment and shipping will be done for each order number.
If you would like to combine orders, please cancel the order before shipping and place a new order.
I want to reorder a previously purchased item
After logging in to My Page,
1.Click on the order number in your order history
2.Click on the product name for your order
3. Click the purchase button from the relevant product page to quickly proceed to the checkout screen and smoothly reorder.
Regarding delivery
I want to know the delivery area
On this site, we ship from Japan to 28 countries and regions around the world.
To check your eligible countries and view product prices in your chosen currency, follow these steps:
・Mobile browser:
Tap the Currency dropdown in the header menu.
・Desktop browser:
Click on the Currency dropdown in the header menu.
*If the currency of the target country cannot be displayed, it will be treated as Japanese Yen (JPY ¥).
Standard shipping charges > "I want to know the international shipping charges" Individual shipping charges If there is an individual shipping charge listed on the applicable product page, that will take precedence.
*Please note that if you order items with regular shipping charges at the same time, they will be shipped separately and the standard shipping charges will be applied to each item.
I want to know the international shipping charges.
The shipping company uses reliable methods such as EMS to deliver items. (The transportation company cannot be specified.)
You can check the exact shipping charges and currency displayed in your shopping cart or checkout screen.
In addition to the shipping charges listed below, depending on the country of delivery, taxes, customs duties, etc. may be required upon receipt. All of these charges will be borne by the recipient.
*First zone China, South Korea, Taiwan
*Second zone Indonesia, Singapore, Thailand, Philippines, Vietnam, Malaysia, Hong Kong, Macau, India
*Third Zone [Oceania]
Australia/New Zealand [North America (excluding the United States)]
Canada/Mexico [Middle East region]
United Arab Emirates/Saudi Arabia [Europe]
Ireland, Italy, Germany, Netherlands, Switzerland, Spain, Finland, France, Sweden
*Zone 4 America
I want to know if there is a customs fee for international shipping.
Customs duties are charged based on the tariff items set by each country/region. The amount charged will be determined based on the type, item, and applied price of the contents (whether or not it is below the tax exemption limit). Please note that if customs duties are incurred, the customer will be responsible for paying them.
*please note*
Please note that if the product is returned to Japan without paying taxes or customs duties, we will not be able to provide a return or refund.
I want to know when the product will arrive
The product will be shipped within 1-3 days after ordering. The number of days required for delivery varies depending on the delivery address.
*Delivery may be delayed from the schedule below depending on inventory status, weather, delivery area circumstances, etc.
Approximately 3 - 14 days after shipping
In addition, after shipping is completed, you can check the shipping company's tracking page using the tracking number provided in the "Shipping Completion Email".
I want to check the delivery status
Please use the tracking number provided in the "Shipping Completion Email" to check on the shipping company's tracking page.
I would like the order to be sent to a different address than the orderer.
At the checkout screen, you can enter your desired shipping address.
*Changes cannot be made after the order is confirmed.
I want you to send it to your workplace or hotel where you are staying.
This is possible as long as you specify the correct delivery address and name.
However, we will not be held responsible if you are unable to receive the product due to delivery delays or other circumstances.
In addition, if we incur the cost of returning the item to us due to undeliverability, we will deduct the actual cost from the refund or bill you separately.
We will not reship returned packages. Please use it only if you agree in advance.
Commodity does not reach
Please use the tracking number provided in the "Shipping Completion Email" to check on the shipping company's tracking page.
About returns
I received a defective product or a product different from what I ordered.
If you receive a defective product or a product different from the one you ordered, please contact us within 7 days of receiving the product.
Please note that we will not accept returns of products that have been opened, products that have been opened, or products that have passed the return deadline without prior notification.
We apologize for the inconvenience, but please contact us by writing the following information on the <Contact Page> page .
(1) Order number (listed in the confirmation email)
(2) Date of reception (or date of arrival)
(3) Details of the defect (4) Customer's name, address, and telephone number
I would like to return the item for my own convenience.
We cannot accept returns due to customer reasons such as a wrong image of the product, ordering the wrong product, or changing your mind.
Please carefully check the product and order details before placing your order.
I would like to return or exchange Fundodai products purchased at other stores.
Items purchased at stores other than this site cannot be returned.
Please contact the store where you purchased the item directly, as the return conditions may differ.
Don't have the question you're looking for?
If you have any questions or comments that are not listed in the FAQ, please contact us using the form below.
The person in charge will contact you promptly after confirmation.
Please note that it may take some time depending on the nature of your question, such as if you are not present or outside business hours.